Order & Process Guide

You can find all the details about the order process in this guide.

Order Process

🛒 How to Place an Order

Choose your product, customize the design, make your payment — and your order is placed easily.

❌ How can I cancel my order?

If production hasn’t started, you can send a cancellation request via [email protected] or our WhatsApp line.

🔍 How can I track my order status?

You can check it under “My Orders” in your account panel, or follow the updates via email and SMS notifications.

📤 Can I cancel after the order is shipped?

Once shipped, orders cannot be canceled as the products are custom-made for you.

🔢 How can I find my order number?

You can find it in the confirmation email after placing your order, and it’s also visible in your account.

⏱️ When will I receive my order?

Production takes 2-4 business days, shipping takes 1-3 business days within Turkey. International shipping times may vary.

🔁 I want to repeat a previous order

You can reorder from your account panel. If you need help, feel free to contact us.

👤 I want to place an order via customer support

You can place your order easily through WhatsApp or email support.

🎨 I don’t have a design. Can I create one on your site?

Yes! You can use the “Create Design” tool on the product page or get help from our team.

🏡 Can I change my delivery address after ordering?

Yes, as long as your order hasn’t been shipped, address changes are possible.

➕ Can I place a higher quantity order?

Yes, for bulk orders, we can offer a special quote. Just contact us directly.

🌍 Can I order from outside of Turkey?

Yes! We offer international shipping. Delivery times and fees vary by country.

Contact & Custom Requests

📬 Contact (Support) Channels

Email: [email protected]
WhatsApp: 0850 811 08 20
Instagram: @komutuv
Website: www.komutuv.com

❓ I couldn't find the product I was looking for, can you provide a custom quote?

Absolutely! We can create and price custom products based on your request.